[Update 10/10/19: This position has been filled. However, you can still apply to be considered for future opportunities.] Found it Digital is looking for a Website Concierge Specialist to assist with managing client communication, web design projects, and agency admin tasks. We’re looking to work with someone who has the organizational and self-management skills to meet the needs of various website projects on a contractual basis. As a Website Concierge Specialist you’ll work closely with our clients and be responsible for delivering exceptional customer service and support.

Website Concierge Specialist

we're hiring!

EMAIL YOUR RESUME AND A COVER LETTER TO BE CONSIDERED

1 to 2 years of customer experience

(Bonus) Prior experience working with a digital agency and understand what these deliverables are: Sitemaps, Prototypes, and Wireframes

GENERAL REQUIREMENTS

Eye for detail

Exceptional reading and writing capabilities

The ability to clearly follow instructions

High level of organization

The ability to prioritize

Self-management and initiative

Ability to lead and motivate others

(Bonus) Familiar with Adobe Photoshop, Adobe XD, Invision, Dropbox, Teamwork

(Bonus) Familiar with content management systems: Shopify, Squarespace, Show It, and Wordpress

(Bonus) Familiar with HTML, CSS, JavaScript, JQuery — PHP and JSON-T would be great, too!

Qualifications

In this role you’ll be working closely with the owner, digital team and our clients to manage web design projects from start to finish. You’ll need to be able to communicate directly with clients to articulate their needs to the team by delegating and managing tasks in our project management tool Teamwork.

Our ideal candidate will be able to work as part of a team and be comfortable collaborating on multiple projects. This person will have a background in customer service and understand what delivering excellence means. We’re looking for someone with exceptional problem-solving and organizational skills and the ability to manage your own time. This person can be located anywhere in the U.S. and will be contracted on an hourly basis.

Tools REQUIREMENTS

Laptop with the ability to use Zoom and Adobe Creative Suite applications

Quiet office space (can use our co-working space at Workuity)

Cell phone with the ability to load Grasshopper app

Additional notes

Position starts with a 30 day trial period. After the 30 days, if all goes well, you’ll have a performance review 60 days after that.

This is not a complete and exhaustive list, but an overview of the types of tasks you’ll be completing on a regular basis.

Daily Tasks

Answer company phone & listen to voicemails (3x a week)

Answer company email (3x a week)

Schedule meetings and manage our project calendar

Manage communication between client and internal staff

Track internal tasks from delegation through completion

Weekly TASKS

Meet with Owner 1x a week

Attend client meetings, organize meeting notes, and send meeting recap emails to clients

Create company documents, process guides, and assets in Canva and Google Docs

Send ongoing communication with clients to keep projects progressing

Ongoing/Revolving Tasks

Manage and delegate tasks to interns or other contracted workers

Complete training modules to advance capabilities in the area of web development, digital marketing, and project management

Create tasks and timelines for contractors and internal staff using project management tools

Assist with content entry, content organization, and bug fixes for projects

Run errands locally

Create wireframes and sitemaps for projects

Create task and timelines in project management tool

Look for opportunities for department growth and present proposals, feedback or suggestions